Terms of Service
Please read these Terms of Service carefully before utilizing the STRIV CRM platform and its autonomous agent pipeline.
1. Acceptance of Terms & Operational Scope
By provisioning a tenant workspace or accessing STRIV CRM (“Service”), operated by M. Farel (“we”, “us”, or “our”), you agree to be bound by these Terms. STRIV CRM is an independent sales productivity platform providing relational pipeline management, webhook lead ingestion, deterministic product catalog binding, and human-supervised AI draft generation.
2. Commercial Autonomy & Disclaimer of Business Outcomes
The Service operates strictly as an operational productivity tool. STRIV CRM makes no guarantees regarding closed transactions, revenue growth, lead conversion rates, or customer retention. You retain exclusive responsibility for commercial negotiations, pricing models, discount approvals, contract executions, and client communications. We disclaim all liability for failed sales deals or business interruptions.
3. AI Swarm Advisory, Deterministic Catalog & Human-in-the-Loop
In compliance with the EU AI Act (Regulation (EU) 2024/1689, Art. 50), all synthetic outputs generated by our AI Swarm—including lead qualification scores, meeting briefs, email sequences, and deal proposals—are advisory drafts marked as machine-generated. While our deterministic catalog binds quotes strictly to registered database SKUs to eliminate price hallucinations, you are strictly required to exercise human review before dispatching messages or customer payment links. We disclaim liability for AI hallucinations, unintended copy, or third-party commercial disputes.
4. Multi-Currency Engine & Financial Feed Telemetry
STRIV CRM provides operational multi-currency conversions across seven supported currencies (USD, EUR, GBP, IDR, SGD, JPY, AUD). Exchange rates are pulled from automated financial telemetry feeds and are provided solely for internal CRM deal valuation and pipeline reporting. Converted values do not constitute official banking exchange guarantees or forward forex settlements. Users remain responsible for validating final settlement figures with their payment processors.
5. Subscription Billing & Merchant of Record
All subscriptions (Starter, Pro, Ultimate) and AI compute credit top-ups are billed through Lemon Squeezy acting as our Merchant of Record (MoR). Lemon Squeezy administers 100% of payment tokenization, PCI-DSS Level 1 compliance, global tax calculation, and EU VAT/US Sales Tax remittance. STRIV CRM never handles, transmits, or stores raw credit card numbers on its servers.
6. Acceptable Use, Webhook Ingestion & Anti-Spam Standards
You agree not to utilize the Service for unsolicited bulk messaging (spam), credential harvesting, fraudulent commercial schemes, or unauthorized system scraping. We enforce rate-limiting across connected advertising webhooks (Meta, Google, TikTok Ads) and OCR endpoints. We reserve the right to immediately terminate accounts violating these standards without refund or credit reimbursement.
7. Limitation of Liability & Absolute Damage Cap
To the maximum extent permitted by applicable law, in no event shall the software provider be liable for any lost profits, lost sales opportunities, business interruption, data loss, or indirect, special, incidental, or consequential damages resulting from software downtime or user operations. Our total aggregate liability under any legal theory is strictly capped at the total subscription fees actually remitted by you in the twelve (12) months preceding the incident.
8. GDPR Art. 17 Irreversible Hard Erasure & Dispute Resolution
You retain full intellectual ownership of your customer directories and pipeline data. You may export a complete .ZIP archive of your workspace anytime. When an authorized tenant owner initiates account deletion via Profile Danger Zone, our system executes an instantaneous atomic cascade hard-delete across all relational tables. You explicitly agree that this hard purge is permanent and technically irreversible: no data recovery, backup restoration, or archival retrieval is possible once confirmed. Any disputes arising under these Terms shall be addressed through good-faith technical consultation prior to binding online arbitration.